The world's most advanced cycling analytics.

The landscape of bike fit is littered with outright-purchase software. We've been around for more than 10 years and we want to be here in the long term to enhance our products and support our customers.
If you really can't pay subscription (e.g. university  or large corporate), please get in touch.

Generally, yes. Paddle.com is our merchant-of-record, and by default they will charge sales tax if required to in your region. But, in most regions, if you enter your business information and tax identifier, Paddle.com will then remove the sales tax from your subscription.
When you sign up (e.g. by clicking "Buy Now" below the pricing table on this page), you'll see a link to "Add GST number" or similar:

... if you click that you'll see a form to enter your business details:

... and after filling out and saving that form, you should see that there's no sales tax payable.

No, the pricing is for the software subscription only. Why? Because we don't know what hardware you already have, and what you need. Please see our Purchasing FAQ for more information on the hardware you'll need, and where to get it.

Generally, yes. Each period is prepaid and we don't offer refunds, but you can switch at the end of any subscription period. The continuity discount will be applied if appropriate (e.g. if you've been paying monthly for 12 or more consecutive months, you can switch to yearly with the continuity discount).

We want Velogic Studio to be accessible to any commercial bikefitter. You can start on a monthly plan, with very small initial investment, from $300 monthly for Velogic Studio v4 Essentials. But we also want to reward users who stick with us for the long term. Therefore, our prices drop by 60% after the first year of continuous subscription. If you cancel your subscription, you'll need to start again at the first-year rate when you rejoin.

Yes, absolutely. We just need to ensure that you've paid the equivalent of first year Pro historically, and you're paying for Pro going forwards.
- If you've already on Essentials long enough to have paid the equivalent of one year of Pro, you can go straight onto Pro pricing with the continuity discount applied.
- If you haven't yet paid the equivalent of one year of Pro, you can go onto Pro's monthly pricing until you make up the difference, or you can pay the difference outright.
There will also be a pro-rated makeup payment for the period you've prepaid for Essentials but now want to use Pro.
Basically we want to recognize your investment in Essentials, but not allow a "payment shortcut" to Pro via Essentials.
Please get in touch with us to discuss if this is unclear.
‍

We want to be flexible and fair here. The following are valid scenarios for using your Velogic Studio license on multiple computers:
‍
1.  You use one computer in your fit studio to conduct the fit, but a separate computer (e.g. at home) to write up the report afterwards.
‍
2. You move between multiple stores, so you have a computer setup in each store - but it's still only one person (you) using the system.

3. You have one computer in your fit studio, but you also offer a mobile fit service so have Velogic Studio installed on a laptop as well.

It's also OK to have multiple people using a single license in a single location (e.g. a bike store with multiple fitters). But, as soon as you have multiple people using multiple computers, you will need an additional license. Talk to us about a discount for a second license in the same or related business.